Tier 1 - PRODUCT SUPPORT
Our Product Support package promises unlimited telephone, remote and email support for specific named products or services. We provide first to third line technical support, via a self-serve HelpDesk that enables you to log and monitor support tickets online – with SLAs in place to guarantee you a swift response and resolution.
Our Product Support contract also includes discounted engineer day rates, pre-diagnosis of hardware warranty faults, and the development of a rolling three-year IT plan.